FAQ

Product & Availability

1. When will this item be back in stock?

A. As soon as possible! We want you to be happy, and we want you to start a project ! Our manufacturing team is currently working their tails off to replenish our inventory. Although we don't have specific dates available, please check back often!

2. How come every design isn't available in every option?

A We generally expand our collections based on the design's performance. If something is selling well, we take note!

3. How can I find what I'm looking for on your website?

A. Try out the Search Bar! It's really easy – just type in what you are looking for. Go ahead, type in the word "cat" and see what happens. You'll find all your new favorite cat designs all on one page! If you still can't find what you're looking for, give us a call. We've got an advanced team of hawkeyed gumshoes ready to hop on the case.

4. Can you make a product with my image on it?

A. So you have a photo with your dog on it, and now you need a canvas of your dog. You're in luck; our wholesale department does offer custom painting services! 

5.   Why is StitchArt logo appear on product ?

A. This labeling initiative helps protect the integrity of our brand from counterfeit products being sold through various mega-retail websites and marketplaces. With that logo, you can trust that your product is top quality, comes with a 100% satisfaction guarantee and a high level of customer service.

Ordering and Shipping

1. Can I combine discounts or coupon codes?

A. Just one per order, my friend.

2. How can I pay for my order?

A. We accept all major credit cards . We are also currently considering cute kittens as a valid form of payment - stay tuned!

3. Why is there an error when processing my credit card payment?

A. Check to make sure the billing address you have entered matches exactly to what the credit card company has on file.

               4. Why was my order flagged?

A. Something didn't look quite right to our robots, so our humans are going to double check the details of your order for anything amiss. We will contact you if there is indeed an issue.

              5. Can I make changes to my order once it has been placed?

A. We process a ton of orders, and although you are very important and beautiful, we are not able to make any changes to an order once it has been processed and entered the big wide world of warehouse land. Make sure to confirm your order details (size, style, billing and shipping addresses, etc) before you checkout.

              6.How come I can't log in to my account to check the status of my order?

A. Give us a call and we'll happily give you a status update.

               7. What happens if something I ordered goes out of stock and it can't be shipped to me?

A. In most cases, we will remove that item from the order and issue a refund for it.

               8. Where can I find answers to all my shipping questions, including international shipments?

A. Call us at our customer call center.

Returns and Exchanges

1. How can I return or exchange something?

A. We've got a 30-day return policy. Check it out, along with return instructions here (https://www.stitchartusa.com/pages/returns)

2. I placed an order through a 3rd party retailer. Can I return or exchange with you directly?

A. We can't make the return or exchange! Please work directly with the company from which you purchased the item.

Returns

1. How do I return an item?

A: If you made a purchase directly through www.stitchartusa.com, please see our returns page. If you purchased a StitchArt brand product through a 3rd party retailer (for example a seller on Amazon or Local Retailer) you will be subject to their returns policy. Please reference the store that you purchased from for further details.

2. I placed an order through a 3rd party retailer, why can’t I return/exchange it through you?

A: Unfortunately, because you did not purchase the product directly through this website, we cannot process a return/exchange for you. You will need to directly contact the seller that you purchased the shirt from in regards to receiving a replacement. If the seller is unwilling to work with you regarding the issue, please contact our wholesale department. Their email address is: sales@stitchartusa.com . They will be able to assist you further.

Collaborating & Sponsorship Opportunities

1. I’m an Influencer, blogger, and/or YouTuber and I would like to work with StitchArt to review your products or to collaborate with you on a project. Would you be interested in collaborating with me or sponsoring me?

A. Heck yeah! Send our Media Team an e-mail at social@stitchartusa.com with your ideas. If you're looking for sponsorship, please submit your request through our sponsorship page. 

Other

1. How can I suggest a product design for a particular animal or anything else ?

A. What? We don't already have that? Send your idea to social@stitchartusa.com !

2. Do you have a printed retail catalog I can order?

A. We do not!

3. How can I create a wholesale account and resell your products at my store?

A. Head on over to our contact page to learn more.

4. How can I unsubscribe from the coolest e-mails ever?

A. To unsubscribe from our email newsletter, please click the link at the bottom of your last e-mail from us that says "If you believe this has been sent to you in error, please safely click here."