Returns are accepted up to 30 days after delivery date for a full refund of merchandise expect the hand painted items & custom orders. Original shipping charges are non-refundable. Refunds for merchandise are issued to the original form of payment.

All sales are final for items marked as clearance and outlet.

Returns and exchanges are not accepted for international orders.

If your order contains incorrect or defective items, please contact us within 3 business days of delivery and we will happily resolve the issue. Our Customer Service Team is available Monday – Friday, 9 AM to 5 PM EST and can be reached at 617-209-9242 or . All returned merchandise must be unused. Any returned products showing signs of used condition will not be refunded.

Shipping costs will not be refunded. The returned product will be restocked or donated upon receipt, and will not be eligible for reshipment. 

Please allow 3-4 weeks to process your return or exchange. If you require an exchange sooner than 3-4 weeks, simply place a new order online and return the unwanted merchandise for a refund.

Should any issues or questions arise regarding your return or exchange, you will be contacted via e-mail. Be sure to add StitchArt to your approved sender list as some e-mail providers may filter as spam.

To return items, please print the Refund/Exchange Form and complete accurately for fastest processing time. Return the merchandise and the completed Refund/Exchange Form to:

StitchArt Returns
123B River St
Newton MA 02465

StitchArt is not responsible for lost or damaged return packages, and we advise selecting a shipping method with insurance and tracking. The customer is responsible for return shipping costs. If you are returning for an exchange, StitchArt will cover the cost of shipping the replacement item back to you.